Motability Scheme to host first ever One Big Day online

There are now less than two weeks to go until the first ever Facebook edition of a Motability Scheme One Big Day. On Thursday 10 September an online version of the event will take place, offering information, advice and inspiration. 

The Motability Scheme is the UK’s leading care scheme for disabled people, providing affordable and worry-free motoring to over 600,000 disabled people and their families.

Along with cars, scooters and powered wheelchairs can also be leased through the scheme. 


On 10 September, disabled people and their families will be able to access online content about the scheme, all from the comfort of their own home. 

All nationwide One Big Day events due to take place in 2020 were cancelled due to the ongoing coronavirus pandemic, and throughout this challenging time the Motability Scheme has been working on ways to continue supporting customers. 

Louise Vranic, One Big Day event organiser at Motability Operations, says: “We’re excited to bring together our online community on Thursday 10 September with a dedicated Facebook version of a One Big Day to replace the popular nationwide events we are sadly unable to host.

“Facebook fans can find out how they can access the Scheme in a new COVID-secure way, understand how we are supporting our customers, and of course have some fun throughout the day.”

The new Facebook-hosted One Big Day will ensure that advice, information and inspiration is easily available to existing and new customers.

Via the social media site, customers can look forward to finding out all they need to know about the scheme with Q&A sessions from the experts on topics including adaptations and Wheelchair Accessible Vehicles. 

There will be tours of virtual showrooms and even competitions, with Motability Scheme mascot Billy the Bear making special digital appearances on the day. 


As well as a boost to the amount of content and advice available online, the Scheme has included new measures that consider the impact of the virus outbreak on day-to-day lives. 

“Throughout the COVID-19 pandemic we’ve been continuing to support our customers, despite some of our operations having to initially pause,” explains Lisa.

“Both customers and those interested in the Motability Scheme have been particularly active on our Facebook page and we’ve increased the content to match.”

A six-month care lease extension was automatically applied when lockdown measures were introduced, and every customer received an insurance-based refund of £50. Any customer experiencing temporary need is also able to access an advance of the £600 Good Condition Bonus, usually paid at the end of a lease.

Many dealerships are now open allowing Motability Scheme customers to access helpful and reassuring information, including an online video explaining what they can expect when visiting a dealership. 


From 9am to 4pm on Thursday 10 September there will be content published in time slots on the Motability Facebook page allowing new and existing customers, and their families, to be online for the information they would like to know.

The event will also provide an opportunity to learn from the experiences of other customers and their families. 

9am:                Introduction to the Scheme 

11am:              Vehicles and adaptations 

1pm:                Power wheelchair and scooter Scheme 

2pm:                Scheme partners

2:45pm:           Pricing

3:15pm:           Driving tips and post-lockdown information 

You can stay up to date on all customer support measures from the Motability scheme and attend the Facebook-hosted One Big Day here

Never miss the latest disability news, follow us on social media: TwitterFacebook or Instagram.

Accessibility Tools

Discover more from Enable Magazine

Subscribe now to keep reading and get access to the full archive.

Continue reading