Sense introduces video relay

Sense logoNational disability charity, Sense, has partnered with sign language interpreting specialist, Sign Solutions (, to offer a video relay service for people who are seeking advice and support.

Sense is a charity which supports and campaigns for children and adults who are deafblind. It offers high quality, flexible services across the UK, using skilled staff and a dedicated network of volunteers.

With the introduction of Sign Solutions’ InterpretersLive! video relay service, Deaf people, including those with a vision impairment will now be able to contact Sense’s information and advice team at the touch of a button.

Sense’s information and advice team provides support, guidance and impartial advice to deafblind people, their families and friends, and professionals. Using this service, customers can find out more about deafblindness, Sense’s services, technology and rights and entitlements.

The video relay service works by connecting people who use BSL to a fully qualified interpreter via an online video link, which can be accessed by desktop, tablet or smartphone. The interpreter will then relay the conversation between the advice team and the caller.

Joff McGill, Head of Information, Advice and Research at Sense, comments: “We’re delighted to now offer this innovative service to anyone wanting to get in touch with Sense.

“The video relay service means immediate interpretation between BSL and English, and a better response for people who want to ask the Sense team a question.”

Sean Nicholson, CEO at Sign Solutions, says: “Historically, deafblind or Deaf people have needed to book time with a sign language interpreter in advance but the great thing about InterpretersLive! is that anyone can have instant access to a dedicated interpreter whenever and wherever they need it.

“Making the InterpretersLive! service available to its customers is the ideal solution for Sense, given the nature of the charity and the services it offers to deafblind people.”

To access the InterpretersLive! service on the Sense website, please visit

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