People with sight loss in England are failing to be assessed for vision rehabilitation support

RNIB-LogoNearly half of people with sight loss in England are not being assessed for vision rehabilitation support by their local authorities. This is the conclusion of RNIB’s (Royal National Institute of Blind People) new report See, Plan and Provide, which is based on an exclusive survey of local authorities in England.

RNIB surveyed 150 local authorities about their vision rehabilitation services for people with sight loss. Under the Care Act 2015 local authorities have a duty to meet the needs of blind and partially sighted people. This means they have to provide a structured programme of preventative support for each local resident who has sight loss.

See, Plan and Provide found:

  • 49 per centof blind and partially sighted people already in contact with their council did not receive an assessment for vision rehabilitation support
  • 66 per centof local authorities do not offer an initial specialist assessment to people with sight loss.

This means people may be inappropriately signposted away from vital vision rehabilitation support they greatly need.

Vision rehabilitation plays an important role in helping people to learn and develop the skills they require to adapt to living with sight loss, e.g. making a cup of tea and crossing a road. A specialist assessment for vision rehabilitation can identify what support people with sight loss need to maintain their health, independence and wellbeing.

RNIB is calling on local authorities to:

  • See: everyone with a visual impairment must receive a specialist face to face assessment
  • Plan:everyone must have a plan in place, identifying the outcome of their assessment. The first two steps must take place within 28 days of first contact with the local authority
  • Provide:any agreed vision rehabilitation support must start within 12 weeks of the person’s initial contact with the local authority.

Fazilet Hadi, Director, Engagement, at RNIB, said:

“Our research has found shockingly inadequate vision rehabilitation assessments for thousands of blind and partially sighted people. While some local authorities are doing good work, it’s completely unacceptable that many others are failing people who are losing their sight or living with sight loss.

“We urge all local authorities to provide quality vision rehabilitation services, so people with sight loss receive the support they need to become or stay independent. Local Authorities should See, Plan and Provide – undertake a face-to-face specialist assessment, agree a personal plan, and deliver necessary support.”

Joanna Penn, from Lowestoft, has sight loss. She has lived in different local authority areas across England and has tried to use their vision rehabilitation services. She said:

“At times, I’ve had to wait between 12-16 weeks for a phone call confirming I have an appointment for an assessment. It made me feel like I’d got lost in the system and forgotten about.

“Not knowing when I was going to be assessed or receive any support made me depressed. I was scared to put the kettle on, go outside, or do anything alone. I felt claustrophobic in my own home.”

For a copy of See, Plan and Provide please visit:

About RNIB

Every 15 minutes, someone in the UK begins to lose their sight. We are the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss – that’s almost 2 million people in the UK. If you, or someone you know, has a sight problem, RNIB can help. Call the RNIB Helpline on 0303 123 9999 or visit

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