Ombudsman improves customer accessibility with Sign Solutions

sign-solutions-logoDispute resolution company, Ombudsman Services, has teamed up with ng

gn language interpreting company Sign Solutions to improve access to redress for its Deaf customers.

Ombudsman Services is a not-for-profit company which provides dispute resolution for the communications, energy, property and copyright licensing sectors; the Green Deal, Asset Based Finance Association (ABFA), and Which? Trusted Traders.

The introduction of Sign Solutions’ InterpretersLive! service will enable Deaf people to communicate with the Ombudsman Services complaint handling team using British Sign Language (BSL) via video relay.

The new service will mean that Deaf customers have the same equal opportunities as those without hearing difficulties when trying to resolve complaints to phone or energy companies via Ombudsman Services.

Consumers can access the service via a link on the ‘meeting your needs’ page of the Ombudsman Services website, which customers can access on the homepage via an ‘accessibility’ button. Here, they are connected to a Sign Solutions interpreter who will relay the call directly with Ombudsman Services. The service is available to customers free of charge but they will need to have a computer with a webcam and a broadband connection. The service is available Monday to Friday 9am – 5pm and if an interpreter is unavailable, customers can leave their contact details in a video message and wait for an interpreter to contact them.

Sean Nicholson, CEO of Sign Solutions, said: “We’re delighted to welcome Ombudsman Services on board to our InterpretersLive! service.

“It’s vital that more organisations recognise the need to improve their access and services to the Deaf community and we’re really pleased that Deaf people now have the option to communicate directly and immediately with the Ombudsman.”

Chief Ombudsman, Lewis Shand Smith, comments: “Implementing the InterpretersLive! service to our business has been extremely easy and we’ve been really pleased with Sign Solutions’ guidance and support throughout the whole process.

“We already provide translation services to make sure that people can contact us in their own language and are pleased to now extend this same level of service to BSL users.”

About Sign Solutions

Sign Solutions is a language and learning company and specialist in British Sign Language interpreting. Its InterpretersLive! service allows Deaf people to access an interpretation service via video link from their desktop, tablet or smartphone and aims to provide them with the same levels of access as hearing people when dealing with communication we encounter every day.

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