Arrowe Hall Flat Fits the Bill

Regard Arrowe Hall

Care-provider Regard has found a way to allow a 24-year-old wheelchair user in The Wirral to have his first supported living apartment, after six month’s negotiations with funding bodies, by agreeing to jointly fund a special hoist for him.

Provision of a bespoke flat for the young man has only been made possible because Regard agreed to pay half the cost of the hoist, matching the sum provided by the local NHS.

Diane Carole, Regard’s customer relationship manager in The Wirral, said: “This refurbishment is a real feat of co-operative working with our new service user, his family and the local authority, and we are so pleased to be able to offer him accommodation which will perfectly suit his special needs.”

The flat occupies part of the ground floor of Arrowe Hall, a 178-year-old stately home which Regard has carefully converted over the course of two years into 23 single-occupancy unit.

The refurbishment of the latest apartment – which will be ready for occupation at the end of September – incorporates many thoughtful features in addition to the hoist, such as low window-sills to allow its occupant to enjoy open views across Arrowe Country Park.

It will also feature a large wet-room to permit easy wheelchair access, and a double track for the hoist to allow the service user to travel between the lounge, bedroom and wet-room with ease.  An additional bedroom has been incorporated into the flat for a sleep-in staff member to enable 24 hour care to be provided.

Diane Carole said: “It has been very rewarding to work with the young man’s family to ensure his new home will meet his needs. They are also being involved in the recruitment of his key workers who will provide the 24-hour cover this service user requires.”

Unlike many similar supported living communities, Regard selects small staff teams for each individual to provide consistent care and allow meaningful relationships to develop.

In addition, strategies such as regular ‘speak out’ meetings are used to ensure the views of tenants are able to influence the way Arrowe Hall is run.

The supported living provided at Arrowe Hall is for adults aged 18 + with learning disabilities, mental health needs or acquired brain injury, many of whom have been involved in the plans for redevelopment including the wheelchair accessible garden.

Tony Mulhearn, service manager at Arrowe Hall said: “We like to work closely with our service users to ensure their accommodation reflects their needs and caters for their interests.  The result is a community where everyone is settled and living happily together.”

Arrowe Hall currently has just one vacancy, details of which are available from Tony Mulhearn on 01516 061 030 or email

Find out more about Regard at

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