Manchester Airport set to trial specialist hoist technology to assist passengers with reduced mobility

manchester-airport-logoManchester Airport is launching a month long trial of new specialist technology designed to improve the service, safety and accessibility for passengers with reduced mobility.

Running from Thursday 5th November until Saturday 5th December 2015, Manchester Airport and its service partner, OCS (Outsourced Client Solutions), will be operating a trial of the ‘Eagle 2 Hoist’ device, created by Australian company, Haycomp.

The Eagle hoists were developed and proved successful in providing a safe and efficient way of transferring PRM’s (Passengers with Reduced Mobility) from a wheelchair to their aircraft seat.

The Eagle 2 Hoist is designed for use in main line commercial jets with 3-seats each side and wide body aircraft. It lifts passengers with reduced mobility (PRMs) into and out of their seats on a plane and has the ability to extend in length to accommodate longer seat pitch in business and first class. It can also lift passengers over fixed armrests.

For over 17 years the Adelaide-based company has designed and manufactured high quality patient lifting hoists for use in hospitals and other care institutions – it is recognised for its expertise in mechanical patient handling and has worked with leading Australian airline Qantas to design its technology.

Collette Roche, Director of Security and Customer Services for Manchester Airport, said:

“Everyone at Manchester Airport puts the customer at the centre of everything they do, which is why we have decided to introduce this trial period to assess how effective the hoists are and how many passengers they can help assist.

“As we grow and continue to play our role as Global Gateway from the North, so will our offering to passengers and this trial showcases our commitment in listening to the needs of all passengers.”

The Special Assistance Service is provided by OCS on behalf of Manchester Airport. They provide assistance for passengers that request it and have a range of services available.

Last month alone they assisted with 32,992 passenger movements and annually assist upwards of 280,000 passenger movements.

For the period of the trial, the hoist can be pre-booked (subject to availability) between 0400-2200 daily and should be pre-booked at least 48 hours before travel.

All requests to utilise the hoist during the trial should be made in writing to

Providing the following information:

  • Customer name and contact details
  • Date of travel and flight details
  • Passenger’s height and approximate weight
  • Are you using your own sling?
  • Have you used the service before at another airport globally?

Find out more about Manchester Airport and its facilities at

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